Tuesday September 21, 14.00 - 15.00 UK TIME

Open Banking and APIs have made it much easier for retail customers to change their bank. This has spawned a host of digital start-ups that aim to poach customers from traditional banks. But customer attrition might be only the beginning of a total transformation, for digital technology has the potential to do far more than change the way banking is done. It could change the very nature of money, securities and banking. At this Future of Finance Webinar, our expert panellists will explore with an invited audience how traditional banks and digital challengers can best position themselves to benefit from the coming revolution.

The modern retail banking customer prizes speed and convenience. So balance checks, spending alerts and instant payment through mobile apps and the web and, increasingly, voice-activated devices, are conditions of being in the banking business at all. But customers also want an experience that is personal without needing to get in touch with a call centre. That is hard to deliver at scale without powerful data aggregation and presentation tools and AI-driven chatbots that can actually take part in a natural language conversation. Using data analytics to understand the personal profile as well as the personal finances of an individual customer enables existing products to be sold more effectively, and new ones to be developed. It is of course much easier for a digital start-up to deliver these services than a traditional bank burdened with legacy technologies, daunted by the prospect of a prolonged, expensive and risky transition to a new platform and unable to attract the digital talent they need to change their culture as well as their business. But, despite everything they have got wrong, traditional banks do retain one advantage that start-ups lack: their customers trust them to keep not only their money safe but their data. If the traditional banks could transform their technology to match that of their digital challengers, and develop a reputation for offering impartial advice, they would remain highly competitive against even the FinTech unicorns. But that may mean taking risks not only with new technology but with emerging financial instruments – such as payment and security tokens and central bank digital currencies (CBDCs) – that threaten the entire structure of private and commercial banking as it has developed over the last 200 years. 

Topics of discussion include:

• Matching the digital customer experience
• Developing new data products and services
• The question of trust
• Is there a case for real-time retail payment?
• The impact on systemic risk
• Prospects for central bank digital currencies (CBDCs)
• The future of crypto-currencies
• How payments market infrastructures (PMIs) can help banks adapt
• The pros and cons of net and gross payment
• The impact of legacy systems
• Inter-operability between new and old systems
• Talent recruitment and retention

The Panellists

• Kasisto our sponsor

Moderated by Dominic Hobson Co-Founder at Future of Finance

About our Sponsor 

Kasisto was founded in 2013 to give financial institutions the power to humanize digital experiences that build valuable relationships. Kasisto is headquartered in New York City, with offices in Silicon Valley and Singapore. Kasisto's customers include DBS Bank, J.P. Morgan Chase, Mastercard, Standard Chartered, TD, and Manulife Bank among others. KAI is the leading digital experience platform for the financial services industry. Our clients choose KAI for its proven track record to drive business results while improving customer experiences. The platform is engaging with millions of consumers around the world, all the time, across multiple channels, in different languages, and is optimized for performance, scalability, security, and compliance. KAI is built with the deepest Conversational AI portfolio in the industry. Kasisto Singapore Pte Ltd is a wholly-owned subsidiary of Kasisto. For more information visit Follow Kasisto on Twitter, LinkedIn and Facebook.


Register your interest below to join the expert Panel (only five panellists will be selected and chosen by their expertise and sector)
Register your interest below to join the audience



22/12/2020 by Kathi

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03/02/2021 by Nitin Gaur

Want it to join as part of the audience

28/02/2021 by Tanya Dias


01/03/2021 by Colin Bristow

Hello - i'd love to be part of the audience.